Sutherland Global Services was founded in 1986 and is headquartered in Rochester, NY. They employ more than 30,000 people at over 40 operation centers in various countries. Sutherland also hires at home workers through its CloudSource program.
Cloudsource is a “customer experience driven solution”, where employees deliver expert service. For example, you may visit a website and be interested in purchasing something. You have questions about the product and click the online chat option. You are matched with a product expert who can answer your questions and provide recommendations.
The site you are making a purchase from has partnered with Sutherland’s CloudSource and the chat operator is a CloudSource Consultant working from home. The CloudSource Consultant helps you with your purchase, you are happy with the customer service you received, and the website has made a sale. Consultants also handle inbound customer phone calls.
CloudSource Consultants are hired as employees and not as independent contractors. Most positions are part time. Wages are competitive, work schedules are flexible, and some benefits are offered, such as a basic 401k package.
Cloudsource employees need a quiet room to work from, as well as a computer that meets minimum requirements and a high speed Internet connection. Specific Employment Requirements are listed on the Sutherland CloudSource site.
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