A mystery shopper is a secret shopper who rates things such as customer service or the quality of a product. The identity of a mystery shopper is typically not known to the establishment/employees being evaluated. Businesses can include retailers, restaurants, hotels, banks and more.
A secret shopper might go to a store and make a normal purchase. They evaluate things like the ease of finding an item, the quality of services rendered, and how long the checkout time takes. Another assignment might involve evaluating a restaurant: The décor, friendliness of the wait staff, and the quality of the meal.
By providing feedback, mystery shoppers help business assess and improve the quality and effectiveness of their products and services. The business makes positive changes and the mystery shopper is paid for their time and effort. It’s a win-win for all parties involved.
According to the BestMark site, “BestMark provides mystery shopper jobs in order to help us represent some of the world's finest corporations, including Fortune and Global 500 companies. Our clients are restaurants, retail stores, casinos, financial institutions, hotels, resorts and more.” BestMark seeks responsible people who are committed to getting the job done. If you’re interested in working for them, you can see more details here: How to become a mystery shopper for BestMark.
CallCenterQA hires mystery shoppers to help organizations improve the quality of their call centers. The mystery shopper is paid on a per call basis, which also includes filling out a brief feedback form. You can find more information and apply here: CallCenterQA Employment.
Mystery shopping positions are also posted on various work at home forums and other work at home sites. Beware of any opportunities that try and charge you an upfront fee or ask you to use your bank account to process transactions. Legitimate mystery shopping opportunities are always free and will never ask you to send them money.
While CashCrate does not have a mystery shopping program, we do have members who mystery shop and supplement their incomes doing surveys. Both fit well together because both are very flexible. You make money when you want to.